Terms of Service

Music City Ketamine

Effective Date: November 15, 2024

Contact Information

Music City Ketamine
480 Duke Dr #100
Franklin, TN 37067
Phone: (615) 988-4600

1. Introduction and Acceptance of Terms

1.1 Service Agreement

This Terms of Service Agreement (“Agreement”) constitutes a legally binding contract between Music City Ketamine (“we,” “us,” “our,” or “the Provider”) and the individual receiving services (“you,” “your,” or “the Client”). This Agreement governs your access to and use of our ketamine therapy services, facilities, and related medical services.

1.2 Acceptance

By scheduling an appointment, receiving treatment, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Services

2.1 Primary Services

We provide:

Ketamine therapy treatments
Medical evaluation and screening
Treatment planning and monitoring
Follow-up care and support
Related medical services

2.2 Supplementary Services

Additional services may include:

Medical consultation
Coordination with other healthcare providers
Treatment documentation
Prescription management
Emergency support during business hours

2.3 Service Limitations

Our services explicitly do not include:

Emergency medical care
Primary care services
Mental health crisis intervention
Surgical procedures
Long-term medication management outside of ketamine therapy

3. Service Delivery

3.1 Treatment Protocol

Initial medical evaluation
Customized treatment planning
Monitored therapy sessions
Progress assessment
Follow-up care

3.2 Service Schedule

By appointment only
During published business hours
Subject to provider availability
Following prescribed treatment intervals

3.3 Quality Standards

We commit to:

Licensed medical professionals
Clean and safe facilities
FDA-approved medications
Standard medical protocols
HIPAA compliance

4. Client Eligibility and Requirements

4.1 Medical Eligibility

Clients must:

Meet medical screening criteria
Provide complete medical history
Disclose all current medications
Meet physical health requirements
Pass psychological screening

4.2 Documentation Requirements

Required documents include:

Valid government ID
Insurance information
Medical records
Signed consent forms
Emergency contact information

4.3 Behavioral Requirements

Clients must maintain:

Sobriety before treatments
Compliance with protocols
Respectful behavior
Punctual attendance
Honest communication

5. Service Policies

5.1 Scheduling

Advance booking required
Confirmation system
Waitlist options
Emergency scheduling procedures
Treatment frequency limits

5.2 Cancellation Policy

24-hour notice required
Late cancellation fees
Rescheduling options
No-show consequences
Emergency exceptions

5.3 Service Modifications

We reserve the right to:

Adjust treatment protocols
Modify service hours
Update procedures
Change service providers
Revise pricing

6. Payment Terms

6.1 Service Fees

Published rate schedule
Insurance billing options
Payment timing
Accepted payment methods
Package pricing

6.2 Insurance and Coverage

Verification process
Pre-authorization requirements
Coverage limitations
Patient responsibility
Direct billing procedures

6.3 Financial Policies

Payment due dates
Late payment handling
Refund conditions
Financial hardship options
Collection procedures

7. Client Rights and Responsibilities

7.1 Client Rights

You have the right to:

Informed consent
Confidential treatment
Access medical records
Refuse treatment
File grievances

7.2 Client Responsibilities

You are responsible for:

Accurate information
Following instructions
Making payments
Attending appointments
Reporting concerns

8. Safety and Professional Standards

8.1 Medical Standards

We maintain:

Current licenses
Professional certification
Ongoing training
Quality assurance
Safety protocols

8.2 Facility Standards

Our facility maintains:

Clean environment
Safety equipment
Emergency procedures
Security measures
Privacy safeguards

9. Confidentiality and Privacy

9.1 Information Protection

We protect:

Medical records
Personal information
Treatment details
Payment information
Communication records

9.2 Information Sharing

Authorized sharing with:

Treatment providers
Insurance companies
Legal authorities
Emergency contacts
Authorized parties

10. Service Termination

10.1 Provider Termination

We may terminate services for:

Medical necessity
Safety concerns
Non-compliance
Non-payment
Inappropriate behavior

10.2 Client Termination

You may terminate services:

Upon written notice
After payment completion
Following medical clearance
With proper documentation
Through proper discharge

11. Liability and Risk

11.1 Service Risks

Acknowledged risks include:

Treatment side effects
Varied outcomes
Medical complications
Recovery variation
Treatment limitations

11.2 Liability Limitations

Limited liability for:

Treatment outcomes
Indirect damages
Third-party actions
Force majeure events
Personal decisions

12. Dispute Resolution

12.1 Grievance Process

Written complaints
Investigation procedure
Resolution timeline
Appeal process
Documentation requirements

12.2 Legal Proceedings

Jurisdiction
Applicable law
Mediation requirement
Arbitration process
Legal remedies

13. Changes to Services

13.1 Service Modifications

We may modify:

Treatment protocols
Service offerings
Facility operations
Staff assignments
Business procedures

13.2 Notice of Changes

Changes communicated through:

Written notice
Facility posting
Direct communication
Website updates
Email notification

14. Contact and Communication

14.1 Official Communications

Direct all communications to: